Contact us
Questions about your account, your subscription, or the platform itself — reach out and a real person will get back to you.
How to reach us
Vision Menu is run by a small, focused team, and email is the fastest way to reach us — every message is read and answered by a person, not a bot.
- Email — support@visionmenu.app for account, billing, technical, and general enquiries
- Phone — [Support phone — to be completed]
- Registered address — [Registered business address — to be completed]
Support hours
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST, excluding national holidays. Messages received outside these hours are queued and answered on the next working day.
Typical response time
We aim to respond to every enquiry within one business day, and most are answered far sooner than that. Issues that stop a restaurant from taking orders — a checkout outage or a kitchen-display problem, for example — are treated as priority and are usually addressed the same day.
Questions about a specific order
Vision Menu builds and operates the ordering platform, but every order is placed with, prepared by, and paid to the restaurant itself — we don't hold order funds or run a restaurant's kitchen. If you're a diner with a question about a specific order — a missing item, a delay, a refund — please contact the restaurant directly using the details on your receipt or order confirmation, or ask a staff member at the counter.
If you're a restaurant owner and need help with your Vision Menu account, subscription, or the platform itself, email support@visionmenu.app and we'll take it from there.