Privacy Policy

We collect different information depending on how you use Vision Menu.

Restaurant owners & staff. Your name, email address, and phone number; details about your restaurant, such as its name, address, cuisine, branding, and menu content; and, if you enable online payments, the payout and bank details needed to connect a Cashfree or Stripe account — these are collected and stored by the payment gateway itself, not by Vision Menu.

Diners. Your name and phone number, used to identify an order and send status updates, and your order history — items ordered, order value, and timestamps — tied to the restaurant you ordered from.

Usage & device data. From everyone who uses the Service, we automatically collect usage and device data, such as pages visited, device and browser type, and approximate access times, to keep the Service secure and working correctly.

We use the information we collect to:

• Operate the Service — digital menus, order placement, kitchen and counter displays, and AR previews
• Route and process payments — through a restaurant's own connected gateway for food orders, or through our platform billing for subscription fees
• Send order-status notifications, by email and, where a restaurant has enabled it, WhatsApp or SMS
• Provide customer support and respond to enquiries
• Monitor, secure, and improve the platform
• Meet our legal and tax obligations

We don't sell your personal information to anyone. We share it only where it's necessary to run the Service:

• Payment gateways (Cashfree, Stripe) — to process and route payments, either to a restaurant's own connected account for food orders, or to our platform account for subscription billing
• Our SMS/WhatsApp notification provider (Twilio) — to deliver optional order-status messages, where a restaurant has enabled them
• Hosting, database, and infrastructure providers — who store and run the Service on our behalf, under confidentiality obligations
• Regulators or authorities, where required by law or a valid legal request

A restaurant can see the orders, name, and phone number tied to an order placed with it — that's necessary for it to prepare and hand over the order.

We encrypt sensitive stored credentials, including restaurant payment-gateway API keys, at rest, and we restrict access to personal data to the systems and team members who need it to operate the Service. No method of storage or transmission is perfectly secure, but we take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or loss.

We use cookies and similar local storage to keep you signed in, remember preferences such as your cart or selected restaurant, and understand how the Service is used so we can improve it. We don't use cookies for third-party advertising.

We keep account and order data for as long as an account is active, and for a reasonable period afterwards to meet accounting, tax, and legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your personal data as described below, subject to records we're legally required to keep.

Depending on where you're located, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to object to or restrict certain uses of it. To exercise any of these rights, email support@visionmenu.app — we'll verify your request and respond within a reasonable time.

Vision Menu's diner-facing ordering flow can be used by people of any age placing a food order — for example, students ordering at a college canteen. We only collect the minimal information needed to fulfil an order, such as a name and phone number, and we don't knowingly collect more than that from a child. If you believe a child has shared more information with us than necessary, contact support@visionmenu.app and we'll delete it.

Restaurant accounts, separately, may only be created by someone 18 or older, as set out in our Terms & Conditions.

We may update this Privacy Policy as our Service or legal obligations change. We'll update the "Last updated" date above, and for material changes we'll make reasonable efforts to notify restaurant owners by email.

Questions about this Privacy Policy, or requests about your personal data, can be sent to support@visionmenu.app.